Training Programs
At Learning Dynamics, we're all about client success. Our training programs are designed to enhance the professional growth of employees in every industry.
The training programs we offer have the potential to dramatically impact your company’s return on investment.
THE LEARNING DYNAMICS DIFFERENCE: Customized Programs Tailored to Client Needs and Organizational Goals
Learning Dynamics creates customized training programs tailored to the needs of our clients' business objectives, short or long-term. We partner with our clients to assure them that their goals and objectives are being met. That’s why we spend time at a client’s offices beforehand whenever possible so that we have a clear vision of the unique needs and challenges faced by every client we serve.
Human Resources/ComplianceCompliance, Diversity, Performance, Business Ethics and Workplace Violence Prevention.
This award-winning program provides managers and supervisors with a clear understanding of the importance of fair, consistent treatment of all employees as well as the consequences of unprofessional or illegal workplace behavior – for individual employees and the organization as a whole. The interactive workshop format emphasizes the strong link between employee satisfaction, customer loyalty and profitability. This program heightens workplace diversity awareness between employees and senior management, helping all to understand that diversity creates an organizational culture that maximizes workforce potential at all levels of the organization. People are any organization’s most important asset: however, finding and retaining the “right” people can be difficult – even for the most progressive, industry leading organizations. This program tutors managerial staff on how to use proper, state-of-the-art interviewing techniques to ensure that the best candidates are selected for the right positions. Successfully managing the performance of others involves much more than conducting an annual one-on-one performance evaluation. Motivated employees are encouraged to do their best every day based on mutually developed performance goals supported by an ongoing management-employee partnership. This training program focuses on developing the managerial skills needed to continuously motivate employees in today’s ever-changing work environment. This business ethics training program illustrates the importance of ethical decision making that transcends adhering to compliance laws and company policies. Available in both classroom presentation and e-modules, this program addresses the need for honesty and fairness in today’s workplace. This violence-prevention training program was originally developed by a renowned workplace security executive in response to the growing need for awareness of potentially violent employee reactions to change. Providing managers with the intuitive skills needed to thwart potentially harmful situations, this program takes a pro-active approach to identifying - and addressing - employee dissatisfaction. Topics include handling conflict, identifying potential violence and unfair treatment, recognizing threats and identifying erratic behavior.
In addition to offering these programs, we also provide Surveys, Program Design, and Needs Analysis services. Please contact us to find out more.
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Business SkillsWriting for Business, Managing Stress and Projects, and the Art of Verbal Communication.
Essentials of Project Management This program introduces new project managers to the successful key concepts of project management, including dynamic communication, strategic planning, conducting successful meetings, and how to segment projects into successful presentations. This workshop focuses on the importance of successfully managing stress in today’s multi-tasking business environment. Effective verbal communication is more than an imperative skill in today’s business world: it is ESSENTIAL. This program encourages participants to develop and master the art of effective speaking in business situations.
Precision Questioning and Answering® This workshop provides managers and employees with the skills needed to create content-and-solution driven workplace communication. PQ&A discusses how to construct carefully crafted analytical questions while offering targeted questions and answers tailored to specific audiences, thereby helping employee teams work smarter and more effectively. The content of this highly interactive workshop encourages participants to explore and personally experience the positive effects that effective teamwork can have when appealing to clients. Participants will also have an opportunity to confidentially assess the effectiveness of their own team while they discover creative ways to support and lead their team. Writing targeted, well-composed, relevant correspondence and presentational material continues to be one of the biggest challenges to managers and employes in today’s workplace. Everything written represents not only ourselves, but our organization as well. This workshop is designed to help participants incorporate their own personal style into their writing while communicating clearly and professionally to various audiences.
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LeadershipImproving Employee Performance, Coaching for Results, and Demonstrating Emotional Intelligence.
Bringing Out the Best in Others This supervisory training program offers targeted strategies for use in overseeing employees. The goal of this program is to enhance their leadership and motivational capabilities in a supportive, positive manner to achieve maximum results for the employee and the organization.
Many employees possess leadership potential, whether or not they have attained supervisory status. This program illustrates how to identify, encourage, and mentor employees who have demonstrated leadership potential within the organization while encouraging team synergy and cross-functional team strategy for optimum success. This program teaches supervisors and managers how to effectively improve employee performance by using a collaborative coaching style. Special emphasis is given to the importance of regularly scheduled consultative sessions between supervisor and employee in order to accurately gauge measurable results that will benefit the employee and the organization. Supervisors and managers are often reluctant to share the responsibilities of their department with their staff in today’s ever-changing work environment. In order to maximize efficiency and proactively pursue emerging opportunities, effectively delegating work assignments is important in a progressive organization. This program illustrates how to delegate effectively for maximum results. Great business leaders recognize the need for keen observation of leadership qualities in others, recognition of "idea people" who can propel the organization into the future as an industry leader, and the ability to accurately analyze potential while tempering that with compassion. These are attributes known as Emotional Intelligence (EI). Workplace studies have shown that EI is valued nearly twice as much as superior intellect in today’s workplace. This program is designed to maximize the value of EI with leaders who are entrusted with motivating staff.
Change seems to occur at a breakneck pace in every organization in today’s workplace. Managers face the challenge of instilling and maintaining a positive outlook while their staff and the entire organization attempt to adapt to mergers, acquisitions, and the consolidation of multiple departments. This workshop explores the possible repercussions of constant change in today’s organizations.
This workshop focuses on the changing demographics in organizations and discusses how to adapt with a positive, "can-do" attitude for all concerned. Topics covered include analyzing the workplace motivation in the traditionalist, the Baby-Boomer, and Generations X and Y, while offering workable strategies for creating a harmonious, productive, positive work environment for all. Learning how to effectively use conflict as a motivating force in today’s workplace can actually improve relationships with employees and clients. This interactive workshop illustrates how management can address workplace conflict and achieve positive results in the process.
Building, motivating and maintaining a high-performance team requires patience, understanding, and implementing the basics of successful organizational development. Although this focus demands time and effort, the results pay large dividends – for the team as well as for the organization. This program teaches how to identify and encourage high-performing teams to reach and maintain their maximum potential in a collaborative effort to meet - or exceed - organizational goals.
What It Takes to be a Supervisor This engaging, interactive workshop is used by progressive organizations that actively focus on grooming high-potential individual contributors for supervisory roles. Recently promoted supervisors often struggle in their attempts to make a successful shift into management, and this is often due to a lack of proper training. The content of this workshop includes mini case studies that are modified to target the specific needs of the audience as well as the organization as a whole. Topics include "Influencing Others," "Managing Conflict," "Multi-tasking and Delegating," and "Supervisory Derailers." "Skill Sharpener" reminders are e-mailed to each workshop participant for three months post-workshop to gauge progress.
In addition to these programs, we provide Assessment Centers, Executive Coaching, Strategic and Succession Planning services. Please contact us to find out more.
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Sales and ServiceProviding Stellar Service, Maximizing Sales, and Enhancing Business Development Skills.
Exceeding Customer Expectations Superior customer service is waning dramatically in today’s high-tech service sector. Exceeding customer service expectations will certainly set any organization apart. This program effectively illustrates how to provide superior customer service to clients in today's hectic work environment.
This customized, interactive workshop offers a consultative, collaborative approach to effectively building a strong book of business, using the “conceptual selling” approach.
In addition to offering these programs, we also provide Focus Group Facilitation and Mystery Shopping services. Please contact us to find out more.
Programs for BanksTailored Programs Covering a Range of Topics from Employee Performance to Sarbanes-Oxley.
Learning Dynamics offers the banking industry more than 25 years of executive banking experience through several of our consultants who have worked in the industry. Let them partner with your banking professionals to achieve maximum results and lead your industry! Are your leaders prepared for tomorrow’s challenges in the financial industry? Learning Dynamics provides programs tailored to your needs, whether you require Succession Planning or Leadership Development. Learning Dynamics received numerous client requests for a program designed for newly appointed supervisors who have recently joined the managerial ranks of their organizations. In response to client need, Learning Dynamics has developed the "Supervisor’s Tool Kit" – a new interactive program that identifies workplace challenges and offers practical solutions on how to successfully address them.
New ProgramsThis program is specifically designed for interdenominational church leaders who wish to bring their congregations to the next level. Programs and workshops focus on such topics as effective fundraising, work/home life balance, motivating staff, multi-tasking for optimum results, and developing a targeted strategic plan. This interactive and highly-targeted program format emphasizes the strong link between church leaders and parishioners in achieving sustained success in a challenging, competitive work environment.
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