Managing Conflict

Managers in today’s demanding business world are challenged to share information, sell new ideas, provide constructive feedback to subordinates, positively influence employee behavior, and effectively manage workplace conflict. Recent studies amid the managerial ranks indicate that more workday hours are spent managing conflict than on other managerial duties – and that number continues to grow. Workplace conflict can impede teamwork efforts, erode employee commitment, and lower individual productivity. Conversely, the ability to effectively manage workplace conflict opens line of communication and builds and strengthens relationships with clients as well as colleagues.

This interactive workshop uses customized case studies to illustrate how to adapt personal management styles to effectively manage conflict in the workplace.

Topics Covered:

Causes of Conflict
Determining Your Conflict Style
Interpersonal Skills
Handling Difficult Employees and Customers
Managing Your Own Emotions
The Role of Listening
Win-Win Solutions

Length

Half Day

Audience

Managers and Employees

Methodology

Group Discussions, Assessment, Lecturettes, Case Studies

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Learning Dynamics creates training programs to: enhance Human Resources, Compliance, Business Skills, Leadership, Sales and Service, Programs for Banks, Compliance, Diversity, Business Ethics, Workplace Violence Prevention, Writing for Business, Managing Stress and Projects, Art of Verbal Communication, Improving Employee Performance, Coaching for Results, Demonstrating Emotional Intelligence, Enhancing Business, and Development Skills.