Exceeding Customer Expectations

Organizations that win in today's highly competitive marketplace know the importance of exceeding their customers' expectations and providing superior customer service. This workshop is aligned with the organization's mission and service standards are customized to meet the needs of the department and/or organization.

“Exceeding Customer Expectations” gives participants an opportunity to brainstorm about how the organization can implement new ways to provide exemplary customer service.

Topics Covered:

Identifying Customer Needs
Service Recovery/Problem Resolution
Customer-focused Communication
Handling Difficult Customers
Asking the Right Questions
Telephone/e-Mail Etiquette
Working Together Internally
Measuring Service Satisfaction

Length

Half Day, Full day, or Lunch-Time Session

Audience

Managers and Employees

Methodology

Group Discussions, Exercises, Lecturettes, Videos and Workbook

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Learning Dynamics creates training programs to: enhance Human Resources, Compliance, Business Skills, Leadership, Sales and Service, Programs for Banks, Compliance, Diversity, Business Ethics, Workplace Violence Prevention, Writing for Business, Managing Stress and Projects, Art of Verbal Communication, Improving Employee Performance, Coaching for Results, Demonstrating Emotional Intelligence, Enhancing Business, and Development Skills.