Learning Dynamics - Our Training Programs

Training Programs

All of our training programs are customized to your organization's objectives and we like to spend time at your location beforehand (when feasible) to gain a clear understanding of your unique needs and challenges.

View training programs filed under Business Skills, Human Resources/Compliance, Leadership, Sales and Service, or Programs for Banks.

Human Resources/Compliance

Compliance Training, Diversity, Performance Appraisals, Business Ethics, and Workplace Violence Prevention.

Topics in Human Resources/Compliance

ABC's of Personal Safety, Handling Conflict, Identifying Erratic Behaviors, Recognizing Threats, Responding to Harmful Situations, Violence/Unfair Treatment Link, Zero Tolerance Policies, Compliance with Policies, Confidentiality, Fairness, Guidelines for Ethical Decision-Making, Honesty, Responsible Business Conduct, Coaching Employees, Conducting the Review, Documenting Performance, Legal Implications, Rating Performance, Setting Goals, Behavioral Questions, Common Interviewing Errors, Organizing and Analyzing Data, Preparing for the Interview, Selection Strategies, The Interview Roadmap, EEO versus Diversity, Impact of Discrimination, Inclusion: Diversity of Thought and Cultural Background, Interpersonal Styles, Multicultural Communication, Scope of Diversity, Stereotypes and Assumptions, Workplace Demographics, AIDS, Americans with Disabilities Act, Discrimination, Duty to Act, Hostile Work Environment, Interpersonal Communication, Sexual Harassment, Unprofessional Conduct

Common Decency^®

Gives managers an understanding of the importance of fair, consistent treatment of all employees and the risks of unprofessional or illegal behavior, emphasizing the strong link between employee satisfaction, customer loyalty, and profitability.

Diversity Without Adversity

Raises managers' and employees' diversity awareness and helps them understand that diversity creates an organizational culture which maximizes the potential of the work force.

“Hire” Standards^™

People are an organization's best asset, but finding good people isn't easy. This program teaches managers proper interviewing techniques to select the best candidates.

Honest Appraisal^™

This training program teaches what successful managers know: that managing the performance of others is much more than the annual performance appraisal meeting and involves an ongoing partnership with each employee.

Integrity at Work^®

This business ethics training program demonstrates the intricacies of ethical decision making beyond compliance with laws and company policies. Available in classroom or computer-based versions.

Safe and Sound^®

This violence prevention training program provides managers with the basics to use in responding to potentially harmful situations. Topics include handling conflict, violence/unfair treatment link, recognizing threats, and identifying erratic behaviors.

In addition to these programs, we also provide Surveys, Program Design, and Needs Analysis services. Please contact us to find out more.

Business Skills

Writing for Business, Managing Stress and Projects, and the Art of Verbal Communication.

Topics in Business Skills

Beginning with Impact, Constructing Clear Thoughts, E-mail Etiquette, Formatting Memos and Letters, Grammer and Punctuation Review, Interpersonal Communication, Knowing Your Audience, Proofreading Tips, Developing Delivery Techniques, Listening Techniques, Projecting Enthusiasm and Credibility, Running Effective Meetings, Causes of Stress, Handling Change, Link with Time Management, Managing Your Own Attitude, Methods of Coping with Stress, Natural Responses to Stress, Organizational Consequences of Stress, Stress Signals, Assessing Team Effectiveness, Characteristics of Effective Work Teams, Effective Meetings, Getting Teams Unstuck, Maxwell's Laws of Teamwork, SMART Goals, Team Problem Solving Model and Exercise, The Basics of Good Team Leadership, What You Can Do to Foster a Team Oriented Environment, Dividing a Project into Phases, Identifying Stakeholders and Needs, Influencing without Formal Authority, Key Steps in Project Management, Planning and Prioritizing, Tips for Multi-tasking, Top Reasons Why Projects Fail

Essentials of Project Management

Introduces new project managers to key concepts of project management such as: communication, planning, having effective meetings, and dividing projects into phases.

Team Building

In this highly interactive workshop, participants explore and personally experience the hallmarks of an effective work team. They will also have an opportunity to confidentially assess the effectiveness of their own work team and learn ways to best support and lead their team.

Managing Stress

This workshop discusses the importance of managing stress and not letting it impede one's mission to work effectively on the job.

Personally Speaking^™

Effective verbal communication is an invaluable commodity in business. Personally Speaking^™ helps participants master the art of face-to-face communication in business situations.

Write Approach^™

Writing well remains one of the biggest challenges for managers and employees. Because everything we write is a representation of ourselves and our organizations, it is important that we communicate clearly and professionally.

Leadership

Improving Employee Performance, Coaching for Results, and Demonstrating Emotional Intelligence.

Topics in Leadership

Causes of Conflict, Determining Your Conflict Style, Handling Difficult Employees and Customers, Interpersonal Skills, Managing Your Own Emotions, The Role of Listening, Win-Win Solutions, Authoritative versus Collaborative Styles, Benefits of a Diverse Generational Workplace, Coaching Techniques, Definition of Different Generations, Effective Communication Styles that Work with Each Gene, Keeping Employees Engaged: Soliciting Input, Motivational Factors, Multi-Generational and Cultural Influences, Perceptions of Each Generation's Employees, Recognizing Staff, Techniques for Delegating, Theory X versus Theory Y Management Styles, Tips on Managing Each Generation, Work Values, 5 Key Components of EI, 8 Common Blind Spots, Interpersonal Communication, Myths versus Realities of EI, Reading Others' Emotions, Self-Awareness Assessment, Shifting into Neutral, The Anger Pyramid, 5 Step Process for Delegating, Delegation Conversations, Empowerment of Employees, Motivation, Reasons Managers don't Delegate, Technicians versus Managers, When Delegation goes Wrong, Accountability - How to Make It Work, Coaching Case Studies, Coaching Model, Coaching: What is it?, Giving Performance Feedback, How to Effectively Recognize and Reward Employees, Setting and Communicating Expectations, Setting Performance Goals, Coaching for Continued Success, Dealing with Performance Problems, Getting Commitment from Employees, Key Skills Coaches Use, Providing Constructive Feedback

Coaching for Results

This leadership training program teaches managers how to improve employee performance through a consultative coaching style, which differs from normal supervisory responsibilities.

Bringing Out the Best in Others

This leadership training program teachers managers strategies to help employees reach their full potential, in a supportive, non-confrontational way.

Delegate as Directed^™

For a new manager, especially with a technical background, there is a great temptation to take on everything. However, for an organization to be maximally effective, these managers must learn to delegate responsibility and fully utilize their team.

Emotional Intelligence

In the modern work environment, superior intellectual, technical, and analytical ability is not enough. Emotional intelligence (EI) has been shown to be nearly twice as important as other key components of performance.

Managing a Multi-Generational Workplace^�

In order the bring out the best in each generation, managers will need to adjust their styles. This leadership workshop looks at the motivational factors of traditionalists, boomers, Generation X and Generation Y.

Managing Conflict

Studies indicate that more and more of managers' time is spent contending with and seeking to resolve conflicts. However, learning to use conflict as a positive force can actual improve relationships with employees and customers.

In addition to these programs, we also provide Assessment Centers, Executive Coaching, Strategic Planning, and Succession Planning services. Please contact us to find out more.

Sales and Service

Providing Stellar Service, Maximizing Sales, and Enhancing Business Development Skills.

Topics in Sales and Service

Conceptual Selling Process, Dealing with Objections, Emphasizing Benefits instead of Features, Learning to Pick Up on Customer Cues, Link between Benefits and Need Satisfaction Selling, Strategies for Different Customer Styles, Techniques for Cold Calling, Using Open-Ended Questions to Probe, Asking the Right Questions, Handling Difficult Customers, Identifying Customer Needs, Internal Customer Service, Measuring Service Satisfaction, Service Recovery/Problem Resolution, Telephone/e-Mail Etiquette, Working Together Internally

Exceeding Customer Expectations

Organizations that win in today's highly competitive marketplace know the importance of exceeding their customers' expectations and providing superior customer service.

Maximizing Sales through Consultative Selling

Effective sales people recognize that customers buy for a variety of reasons. This customized interactive workshop offers a consultative approach to sales using the conceptual selling process.

In addition to these programs, we also provide Focus Group Facilitation and Mystery Shopping services. Please contact us to find out more.

Programs for Banks

Tailored Programs Covering a Range of Topics from Employee Performance to Sarbanes-Oxley.